Privace Policy and Shipping Policy

January 1, 2011

Privacy Notice Table Of Contents:
Our Commitment To Privacy
The Information We Collect
How We Use Information
Our Commitment To Data Security
Our Commitment To Children's Privacy
How To Access Or Correct Your Information
How To Contact Us

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

SHIPPING POLICY

Our shipping policies appear below.  Continental United States Orders:

  • Most internet orders placed before 12pm Eastern Time Monday thru Friday will be processed and confirmed the same day. 
  • Please note, orders placed after 12pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday). 
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
  • Orders are shipped via UPS or USPS. 
  • We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

  • All dates are estimates and may vary.  Please see notes below.
  • Standard Ground: 3-7 business days after order processing
  • 2-3 Day Express: 2-3 Business days after order processing
  • 2-3 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
  • Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

Refund Policy

30 day money back guarantee if you are unsatisfied for any reason.  Item must be returned in the original carton or similar packaging.  Call toll free at 888-499-1925 or call 772-463-1400 for autorization number and return shipping label.

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